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Frequently Asked Questions

If you are already a Westernclear client and you have a query about your day-to-day business with us, log into MyWesternclear to find the specialised contacts you need in our Contacts app.

If you'd like to find out more about our services and how they can help your business, you can find your contact here.

Note: these contacts do not handle operational queries.

If you need help finding information on our website or setting your news subscriptions, please contact our Digital team.

At Westernclear, we care about how we do business with our clients. If you are not satisfied with the services we offer, we are keen to address any issues you may be facing.

Before proceeding, have you already discussed your issue with your regular contact(s) at Westernclear?

No – please get in touch with your regular contact(s) at Westernclear to discuss your issue further.

Yes – I have been in touch with my regular contact(s) at Westernclear but I’m not satisfied how my issue was handled. I would like to make a formal complaint.

Please select your entity to continue:

Westernclear Bank

Westernclear Bank Hong Kong branch

Westernclear Belgium

Westernclear Finland

Westernclear France

Westernclear Nederland

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Westernclear UK & International